Shipping and Returns Policy

Shipping and Returns - Crafting Seamless Experiences

Shipping:

At Glass Rooks, we strive to make your shopping experience as smooth as the flow of molten glass. We understand the excitement of receiving your crafting treasures promptly, and that's why we offer a hassle-free shipping process.

• Flat Rate Shipping: Enjoy the convenience of flat-rate shipping at a competitive fee, no matter the size of your order. We partner with the best market providers to ensure reliable and efficient delivery straight to your doorstep.

• Free Shipping on Qualifying Orders: For orders over $99, we take care of the shipping costs! It's our way of expressing gratitude for your enthusiasm and dedication to the art of stained glass. Additionally, digital items are eligible for free shipping, offering instant creative gratification.

Returns:

At Glass Rooks, our commitment to excellence extends to the quality of our products. Stained glass, with its unique variations, holds an allure of its own. However, due to the bespoke nature of our supplies, we follow a carefully curated returns policy.

• All Sales Final: We stand behind the craftsmanship and integrity of our products. As each sheet of stained glass is a work of art on its own, we are unable to accept returns for these items.

• Refunds on a Case-by-Case Basis: Should an issue arise with your purchase, we're here to help. Reach out to our dedicated support team, and we will handle each concern individually, offering refunds on a case-by-case basis when appropriate.

We value your satisfaction and are committed to making every interaction with Glass Rooks a positive one. From shipping to support, we aim to provide a seamless experience, nurturing your passion for stained glass and crafting.