Privacy Notice and Policy

Safeguarding Your Creative Journey

At Glass Rooks, we are committed to protecting your privacy and ensuring a secure and enjoyable crafting experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using Glass Rooks, you consent to the practices described in this policy.

Information We Collect:

1. Account Information: When you create an account, we collect your name, email address, and password. This information helps personalize your experience and secure your account.

2. Order Details: To process your orders, we collect shipping and billing addresses, payment information, and purchase history. Rest assured that sensitive payment details are encrypted and securely transmitted.

3. Communications: When you contact us, we may collect your email address to address your inquiries, provide support, and keep you informed about your orders.

4. Website Usage Data: We use cookies and similar technologies to collect data about your interactions with our website, including pages visited, IP address, device information, and referral sources. This helps us improve the site's functionality and tailor your browsing experience.

How We Use Your Information:

1. Order Processing: We use your information to process and fulfill your orders, update you on their status, and deliver the products to your specified address.

2. Customer Support: Your contact information allows us to respond to your inquiries, provide assistance, and offer exceptional customer support.

3. Personalization: We may use your account information and website usage data to personalize your experience, recommend products, and tailor marketing communications based on your interests.

4. Communication: We use your email address to send transactional messages, such as order confirmations and shipment notifications, as well as updates and promotions (you can opt-out of marketing communications at any time).

Information Sharing:

1. Service Providers: We share your information with trusted third-party service providers, such as shipping companies and payment processors, to facilitate order processing and delivery.

2. Legal Compliance: We may share your information when required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

Data Security:

We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no online platform can be 100% secure, and you should also take precautions to protect your account information.

Your Choices:

You have the right to access, update, or delete your personal information from your account settings. You may also contact us to review and modify your data or request the deletion of your account (subject to applicable legal requirements).

Children's Privacy:

Glass Rooks is not directed to individuals under the age of 18. If we become aware of personal information collected from a child without parental consent, we will take steps to remove the data promptly.

Changes to this Policy:

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective immediately upon posting, and we encourage you to review it periodically.

Contact Us:

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact at: https://glassrooks.com/contactus

Your privacy is essential to us, and we are committed to maintaining the trust you place in Glass Rooks as you embark on your creative journey.

Last updated: 2023